Privacy Policy

Legal entity

For the Huawei App Gallery version of StepSense, the product owner is independent software developer Dawid Marthinus Francois Olivier. The Huawei App Gallery store account is registered in the name of Dawid Marthinus Francois Olivier.

For the Apple App Store and Google Play Store versions of StepSense, the app is a product of NyxTek Development Studios (Pty) Limited with enterprise number M2008014643 and company registration number 2008/014643/07.

Questions about either entity can be sent to contact@stepsensegold.com.

Location services

On certain Android and Huawei builds of StepSense, store disclosures or permission manifests may list fine location, coarse location, or background location permissions because the Huawei Health software development kit requires those permissions to function correctly.

StepSense does not use, store, or track your location data for location tracking purposes. These permissions exist only where they are required to support Huawei Health integration and related device activity services.

Removing your account and personal information

You may request StepSense to deactivate and remove your personal information from the platform at any time through the in-app path Menu > Delete your account, or by using the external deletion page at delete-account.html.

This action is intended to be irreversible. If you register again in future, you may need to create a new account and start fresh in active challenges or leaderboards.

Deletion can take up to 48 hours where reconciliation is needed for challenge totals, leaderboard positions, or winner calculations. If you need account removal sooner because of an urgent privacy issue, contact contact@stepsensegold.com.

Connected platforms and current data scope

Across connected health platforms, StepSense currently collects step data only. Step data is used for daily targets, progress charts, leaderboards, and challenge participation inside StepSense.

We do not sell or share step data

StepSense does not sell step data. StepSense does not share step data with advertisers, data brokers, or unrelated third parties.

How users can revoke access

Users can revoke access at any time by disconnecting the linked provider in the app where available, or by removing StepSense permissions in the linked platform or device settings.

Apple Health / HealthKit integration

StepSense integrates with Apple Health. At this time, StepSense uses Apple Health to read step data only so that users can participate in challenges, work toward targets, and appear on leaderboards.

StepSense does not write new data to Apple Health. StepSense does not sell Apple Health step data and does not share that step data with advertisers, data brokers, or unrelated third parties.

Users can revoke Apple Health access at any time in Apple Health or iOS device settings.

Health Connect integration (Android)

StepSense integrates with Health Connect on Android. At this time, StepSense uses Health Connect to read step data only.

Step data from Health Connect is used for daily progress, targets, leaderboards, and challenge participation. StepSense does not sell Health Connect step data and does not share that step data with advertisers, data brokers, or unrelated third parties.

Users can revoke access at any time in Health Connect settings or by disconnecting the provider inside StepSense where that control is available.

Huawei Health integration

Where Huawei Health support is available, StepSense uses Huawei Health to read step data only so that Huawei users can participate in challenges and leaderboards.

StepSense does not sell Huawei Health step data and does not share that step data with advertisers, data brokers, or unrelated third parties.

If Huawei Health support requires cross-border processing for the platform connection to work, that processing will be subject to the protections described in the GDPR and privacy notices. Users who do not want to connect Huawei Health should not enable that connection.

Users can revoke Huawei Health access at any time through Huawei Health or device permission settings where those controls are available.

Fitbit integration

StepSense integrates with Fitbit. At this time, StepSense uses Fitbit to read step data only for targets, challenge participation, and leaderboard visibility.

StepSense does not write new data to Fitbit. StepSense does not sell Fitbit step data and does not share that step data with advertisers, data brokers, or unrelated third parties.

Users can revoke Fitbit access at any time in Fitbit account settings or by disconnecting the provider inside StepSense where that control is available.

Garmin integration

StepSense integrates with Garmin Connect. At this time, StepSense uses Garmin Connect to read step data only for targets, challenge participation, and leaderboard visibility.

StepSense does not write new data to Garmin Connect. StepSense does not sell Garmin step data and does not share that step data with advertisers, data brokers, or unrelated third parties.

Users can revoke Garmin access at any time in Garmin Connect account settings or by disconnecting the provider inside StepSense where that control is available.

General information collected

• Account and profile details such as name, display name, avatar, organization membership, team, and login identifiers.
• Program participation data such as challenge membership, leaderboard positions, pathway progress, calendar task status, and campaign completion.
• Community content such as company feed posts, uploaded media, chat messages, comments, reactions, and profile-linked participation history.
• Device, app, and security data needed to keep the service working, including push token status, connection state, and diagnostic events.
• Journal content when that feature is enabled. Where configured that way, the journal is intended to remain on-device.

How data is used in the service

• Create and manage accounts, sign-in sessions, and organization access.
• Sync steps, calculate targets, run leaderboards, and power challenge progress.
• Deliver learning series, pathways, calendar tasks, campaigns, and task results.
• Operate company feed, chat, profiles, and other community features.
• Support reminders, notifications, and in-app engagement loops.
• Maintain security, prevent misuse, diagnose issues, and improve service reliability.

When information may be disclosed

• Information may be shared with other authorized participants inside the same company or program where visibility is part of the feature, such as leaderboards, challenges, feed, chat, and team views.
• Service providers may process data on behalf of StepSense Gold for hosting, authentication, storage, messaging, analytics, and customer support.
• Linked device or identity providers may receive data necessary to establish and maintain account or activity sync connections.
• Data may be disclosed when required by law, to enforce terms, or to protect users, partners, or the service.

Retention and deletion

Data is kept only for as long as needed to operate the service, support active programs, meet legal obligations, resolve disputes, and enforce agreements. Data may be deleted, anonymized, or aggregated when it is no longer needed for those purposes.

Your choices

• Edit profile information where the app provides account controls.
• Disconnect Fitbit, Garmin Connect, Apple Health, Health Connect, or Huawei Health where supported, or revoke their permissions through the linked service or device settings.
• Request access, correction, deletion, or export through the support contact provided in the app or store listing.
• Choose whether to post in community features or participate in optional modules where controls are available.

Children's privacy

StepSense Gold is not intended for children unless a specific program is designed for that audience and the appropriate consent and legal requirements are met by the organization running the program.

Contact and updates

Privacy questions, access requests, deletion requests, and complaints can be sent to contact@stepsensegold.com, by phone at 072 513 9042, or by post to 305 Headingley, 1 Jacobs Avenue, Fairway, Johannesburg. This policy may be updated from time to time, and the effective date above will change when material updates are published.